SHIPPING & RETURNS
We are committed to safety and are working diligently to provide quality shipping to our customers. Due to COVID-19, our shipping times have been delayed. Expected shipping times may take up to 15 business days to leave our warehouse and are expected to arrive within 5-7 business days after shipment.
If you have any questions on your shipment, you may contact our Customer Service team here.
We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing returns on select large items. If you have any questions on whether your item has a limited return, please contact our Customer Service team.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, contact our Customer Service team here.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Extended Holiday Return Policy
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.